Elucidox - Technical Communicators

What we do

We create clear technical documents and web pages.

In particular, we produce:

Online help and web pages.
Manuals of all types, including technical guides, user guides, reference manuals and quick reference cards.
Training course material.
SDK and API documentation: Developer guides, tutorials, and reference information for software developers.
PDF and printed documents.
Executive, Management and Technical Overviews: helping you to communicate your vision to others.
Maintenance of existing documentation, so that it is kept up-to-date as your product or service evolves.

We work with:

Organizations who want to provide their customers with market-leading products, and are committed to ensuring that those customers feel valued and listened to.
Organizations who want to deliver easily-understood documentation, so that their customers have the best possible experience.
Organizations who require support in identifying their documentation requirements, and in delivering the documentation to their customers.

For more detailed information about the services that we provide, please click here. To see information about our approach to providing documentation services, click here.

The benefits of clear documentation

Don't keep your customers in the dark...

The communication of information about your product or service is vital to the success of your organization.

Clear and concise documentation will:

Improve customer satisfaction.
Reduce the number of support calls you receive.

Elucidox provides practical solutions that enable you to communicate technical information effectively.

Clients use our services to realise the following benefits:

Improve customer satisfaction: Users will buy more products from you, because documentation that is well-structured and written in terms that the user understands makes your products easy and rewarding to use. The most successful systems are the ones that people understand and feel comfortable using.
Reduce the costs of support operations: Do you get frustrated when you build a system that you're proud of, but customers don't seem to understand it? Do you find that they don't use it as you intended, or that they still need to make too many support calls to you when they do?
Meet time-to-market deadlines for products: Because the bulk of documentation work is often produced at the end of the product development cycle, it can prevent the product from being released on time. Elucidox can help you to sidestep this situation.
Improve the productivity of software development staff: Unburden your programmers by ensuring that their valuable time is not taken up by documentation work that could be done more efficiently by technical writing specialists.